Shipping policy
Free US shipping on every order. No minimum, no threshold, nothing to unlock.
When it arrives. Orders leave within one business day. Delivery is typically five to nine days after that. Your order page shows a date, and that date is calculated from the day you ordered, not copied from a banner.
Where we ship. The United States, to street addresses and PO boxes. We do not ship outside the United States yet.
What it costs. Nothing. Shipping shows on your order as a $12.95 line struck through, because we would rather you saw what it would have cost than not see it at all.
Tracking. You get a tracking link by email when the parcel moves. If it stops moving for more than five days, write to us and we will chase it, or send another pillow. You do not need to prove anything for that.
If it arrives damaged. Tell us within 30 days and we replace it. Keep the damaged one or bin it, whichever is less trouble. We do not ask for it back.
Shipping Protection — $5.95, and what it actually adds
Optional, never ticked for you. Everything above stays true whether you add it or not: free delivery, and a free replacement for a parcel that goes missing or arrives damaged on the way to you. Protection covers the two things that does not:
- A parcel the carrier marked delivered that never turned up. Taken from a doorstep, left at the wrong house. Without protection this one is genuinely hard for us — the carrier's record says you have it. With it, we take your word and send another.
- No chase. Normally we spend up to five days chasing the carrier before replacing. With protection the replacement goes out the day you tell us.
It is not insurance and we do not call it that — there is no underwriter and no claim to file. It is our promise, and the only thing you ever have to do is email us at trylittleotter@gmail.com.